You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We use Royal Mail to ship 99% of our orders. Another service will only be used if it is more beneficial to do so.
Orders for the UK should be received within 3 working days of being shipped, but often arrive the next working day.
Orders for Europe should be received within 2 weeks of being shipped, but often arrive within 1 week.
Orders for the Rest of the World should be received with 3 weeks of being shipped but often arrive within 2 weeks.
When you place an order, a shipping cost will be added.
Please also note that the shipping rates for many items we sell are weight-based.